Industry experts say the business process outsourcing industry in the Philippines will continue to expand by 30% annually over the next 5 years.
The Philippines is expected to earn about $25 billion in annual revenues by 2015, hoping to maintain its position as one of the world’s top outsourcing destinations. According to the latest forecasts by the Business Processing Association of the Philippines (BPAP), this will be more than double the revenue the industry is expected to register this year, placed at about $9 billion.
Thanks to its educated workforce, the Philippines will continue to attract top businesses in the United States, United Kingdom and other countries in their desire to reduce capital costs and save more. To date, the customer call center sector employs an estimated 520,000 Filipinos.
The country sealed its reputation in the international community by winning the Offshoring Destination of the Year Award from the UK’s National Outsourcing Association for the third time in the row.
Sources: Financial Times, inquirer.net
Thursday, January 6, 2011
Thursday, December 16, 2010
Philippines is no. 1 in call center services, industry execs say
The Philippines remains the global leader in contact center services, thanks to its steady supply of English-speaking Filipino professionals with strong work ethic and unwavering government support.
According to the Call Center Association of the Philippines (CCAP), the country is considered Number 1 in providing call center or “voice-based support” services. CCAP said the industry now commands over 350,000 professionals working in customer service call centers, versus India, which presently has 330,000-strong workforce.
The annual contact center industry revenues are estimated to reach $5.7 billion for its 24/7 support to small and large businesses in the United States, Australia and Europe, compared to India’s $5.5 billion earnings. There are already 68 call centers that are active members of CCAP.
India, on the other hand, remains on top of the business process outsourcing space, earning a total of $70 billion in revenues, compared to the Philippines with only $9 billion. The BPO is wider in scope as it goes beyond voice-based call centers. This can be as varied as business back-office operations, which include finance, logistics and accounting; software development; gaming and animation; engineering design; and medical and legal transcription.
The Philippine outsourcing sector now has a total of 530,000 employees and contributes 6% of the country’s gross domestic product.
Data sources: Trading Markets, Bloomberg Business Week
According to the Call Center Association of the Philippines (CCAP), the country is considered Number 1 in providing call center or “voice-based support” services. CCAP said the industry now commands over 350,000 professionals working in customer service call centers, versus India, which presently has 330,000-strong workforce.
The annual contact center industry revenues are estimated to reach $5.7 billion for its 24/7 support to small and large businesses in the United States, Australia and Europe, compared to India’s $5.5 billion earnings. There are already 68 call centers that are active members of CCAP.
India, on the other hand, remains on top of the business process outsourcing space, earning a total of $70 billion in revenues, compared to the Philippines with only $9 billion. The BPO is wider in scope as it goes beyond voice-based call centers. This can be as varied as business back-office operations, which include finance, logistics and accounting; software development; gaming and animation; engineering design; and medical and legal transcription.
The Philippine outsourcing sector now has a total of 530,000 employees and contributes 6% of the country’s gross domestic product.
Data sources: Trading Markets, Bloomberg Business Week
Wednesday, November 3, 2010
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